Frequently Asked Questions

Simply browse our products, add items to your cart, and proceed to checkout. You can pay online or choose cash on delivery. We'll deliver fresh products to your doorstep in 2-4 hours.

There is no minimum order value. However, orders above ₹500 qualify for free delivery. Orders below ₹500 have a delivery fee of ₹40.

Yes, you can modify or cancel your order within 30 minutes of placing it. After that, the order goes into preparation and cannot be changed. Contact our customer support for assistance.

We deliver from 7 AM to 11 PM, 7 days a week. You can choose your preferred delivery slot during checkout. Most orders are delivered within 2-4 hours.

All products are maintained in a cold chain (0-4°C) from our facility to your doorstep. We use insulated packaging with ice packs to ensure maximum freshness.

We currently deliver across major cities in India. Enter your pincode on our website to check if we deliver to your location. We're constantly expanding our delivery network.

Absolutely! All our products are sourced fresh daily from trusted farms and suppliers. We never store products for more than 24 hours. Each product is cut, cleaned, and packed fresh on the day of delivery.

Yes, all our chicken and mutton products come from farms that follow antibiotic-free practices. We work only with certified suppliers who maintain the highest quality standards.

Yes, we are FSSAI certified and follow all food safety regulations. Our facility is also ISO 22000:2018 certified for food safety management.

We accept all major payment methods including credit/debit cards, UPI, net banking, digital wallets, and cash on delivery. All online payments are 100% secure.

If you're not satisfied with the quality of any product, contact us within 24 hours of delivery. We offer a 100% money-back guarantee or free replacement for quality issues.

Refunds are processed within 5-7 business days after approval. The amount will be credited to your original payment method or FreshMeat wallet.

No, we only sell fresh, never-frozen products. All our meat and seafood are delivered fresh, maintaining the cold chain throughout. This ensures maximum taste and nutrition.

Yes! We offer various cut options like curry cut, biryani cut, boneless, etc. You can also add special instructions during checkout for custom cuts.

Our ready-to-cook range includes pre-marinated, chef-prepared products that are ready to cook. Just heat and serve! Perfect for quick, delicious meals.